James Chan & Co is a commercial law firm established in 1995 in the City of London, England, practising English law. It is authorised and regulated by the Solicitors Regulation Authority of England & Wales (SRA Firm Number: 80004). We are registered with HMRC with VAT registration number GB 676 1658 01.
This page contains legal and regulatory notices and statements and the terms and conditions governing access to and the use of our Website.
This Website is protected by copyright and database right owned by James Chan & Co.
Website Terms and Conditions
This Website is operated by James Chan & Co. By accessing and using www.chanlegal.com ('Website'), you agree that you do so upon these terms and conditions ('Terms'), which are updated from time to time. In these Terms, reference to "James Chan & Co", "we", "us", "our" means James Chan & Co.
You agree you will not use our Website to store, place, transmit or display any material or content which is unlawful or of a software malware nature, misleading, defamatory, obscene, threatening, offensive, abusive, hateful, discriminatory, objectionable or pornographic or in any way which harasses or invades another person's legal rights, human rights or which may infringe another person's intellectual property rights. Publication of electronic mail addresses on our Website does not infer consent to receipt of unsolicited commercial or other marketing or promotional messages.
The reproduction, linking, framing, copying or transmission of any part or whole of the Website is not permitted without our written consent.
We may at any time change, delete, suspend or discontinue, temporarily or permanently, the content of our Website or we may restrict or terminate access to the Website without notice or liability.
Disclaimer and Exclusion of Liability
The materials and information contained on the James Chan & Co website are of a general, informative nature and do not constitute legal advice and must not be used or relied as such. We do not accept responsibility for any loss which may arise from reliance on information contained in our website. We neither endorse or accept responsibility for the material of any website referred to or accessed through our website.
The facts and circumstances of each case differ and you must always seek legal advice specific to your individual case. The transmission, downloading or sending of any material and information does not create any contractual relationship or non-contractual duties. The material and information do not constitute, and may not in any circumstances be interpreted, construed, deemed or otherwise taken as representations, invitations to treat or an offer to enter into contractual relationships or to give rise to any duty of care or solicitor client retainer and/or relationship or advice of any kind whatsoever.
Access to our Website is on a temporary basis. We reserve the right to withdraw, update or amend its contents or services at any time. We will not be liable if our Website is down or otherwise unavailable for any period of time and we reserve the right to suspend access to our Website.
The material and information on our Website may be out of date at any given time and we are under no obligation to update such material or information. The material and information on this Website has been provided in good faith and on an 'as is' basis. We offer no representations, warranties express or implied and exclude all liability in relation to the Website and its contents to the fullest extent permitted by law. In particular, James Chan & Co makes no representation or warranty as to the accuracy, suitability or reliability of the content and material in this Website. No reliance may be placed by visitors and users of the Website on any of the content on this Website.
The material and information on our Website do not constitute advertisement of legal services or representation that we hold the necessary authorisations and permissions to provide legal advice in all jurisdictions in which the material and information on our Website may be received.
Under no circumstances will James Chan & Co be liable for any direct and indirect consequential loss or damage, incidental, special or consequential damages including, but not limited to, damages for loss of business or other profits arising in relation to the material and information on our Website.
The content and source code of this Website are protected by copyright laws and are owned by James Chan & Co and any other copyright owner expressly acknowledged. You may not alter, change, amend, commercialise, distribute in whole or in part any material or content available in this Website or otherwise copy without our prior written permission.
By using our Website, you acknowledge that copyright and other intellectual property rights subsist in our Website, including its content and services, content in third party website links and any software used in connection with the Website. These intellectual property rights are owned by James Chan & Co and third parties, as the case may be.
You may print, download, store and use the Material for your own personal use and research only. You may not republish, re-transmit, redistribute or otherwise make the Material available to any other party or make the same available on any website, online service or bulletin board of your own or of any other party or make the same available in hard copy or on any other media without James Chan & Co's express prior written consent.
Except as permitted by law in any applicable jurisdiction, you must not decompile, reverse engineer, disassemble or otherwise reduce to human-readable any software used in connection with the Website, nor permit anyone to do so; or copy, modify, adapt or create a derivative work based on any of the software used in connection with the Website.
We are committed to ensuring the privacy of living individual persons accessing our Website at https://www.chanlegal.com. The information and material contained therein are managed by James Chan & Co of 107-111 Fleet Street London EC4A 2AB, United Kingdom; Telephone: 0207 412 8883, Email: firstname.lastname@example.org. We are registered with the Information Commissioner's Office with Registration Number Z1023207
We do not place small text files or cookies on the devices of individual persons accessing our Website and we do not collect, use, profile, share, monitor or otherwise process their personal data for any purpose except as set out in this policy. Personal data is any information relating to an identifiable living natural person who can be directly or indirectly identified in particular by reference to an identifier, such as a name, postal address, telephone number or email address.
For individual persons accessing our Website who subsequently contact us by telephone or email for the purpose of seeking to use our professional services, we may collect their personal data for the purpose of returning their calls or replying to their emails to discuss their requirements and consider if we are able to offer them our professional services.
If we are unable to offer our professional services to persons calling or emailing us, their personal data will be deleted from our systems immediately. Personal data of persons accessing our Website who subsequently become our clients are processed lawfully and in accordance with the data protection and confidentiality provisions in our Terms and Conditions of Business Agreement agreed with them.
Transmission of personal data via the internet by email is not completely secure. We cannot guarantee the security of your data during the process of email transmission via the internet. Consequently, any email transmission of personal data to us by you is at your own risk.
If we hold your personal data, you have the right to request access to your personal data that is held by us as a data controller. Should any personal data be incorrect, you have the right to request errors to be rectified. You have the right to request we erase personal data we hold about you provided that we are not required or compelled by prospective or existing legal proceedings in which we are required to exercise or defend legal rights, by law or regulation, by direction or order of the court, law enforcement or other government agencies to retain, preserve and/or disclose and/or transfer your personal data. We do not export your personal data outside the UK. If you wish to make a request for access to your personal data, you can set out full details of your request in an email addressed to the Data Controller titled “Data Subject Request” at email@example.com for a response within 30 days of receipt of your request.
This privacy notice shall be updated from time to time.
Price Transparency Rules
The Solicitors Regulatory Authority Transparency Rules came into effect on 6 December 2018 and require authorised solicitors firms to display prices and service information if they are undertaking the following areas of work - residential conveyancing, uncontested probate, motoring offences, immigration excluding asylum, employment tribunal unfair and wrongful dismissal claims, debt recovery up to £100,000 and licensing applications for business premises. We do not undertake the foregoing areas of work.
For work on matters in the areas of law we undertake, clear information on our legal fees or range of fees including hourly rates and/or fixed fees, disbursement charges and VAT applicable based on our client's specific instructions together with the services we provide are set out in our firm’s terms and conditions of business agreement.
Complaints Handling Policy
We are committed to providing our clients with a high quality service and client care at all times. However, if at any point, you become unhappy or concerned about the service we have provided to you as our client then you should inform us immediately so that we can do our best to resolve the problem.
In the first instance, you may contact the person handling your case to verbally discuss your concerns and we shall do our best to promptly investigate your complaint with the aim of resolving any issues at this stage. If your complaint is not resolved within 14 working days of receipt of your verbal complaint, you may formally set out your complaint in writing supported by reasons to firstname.lastname@example.org. We will send you a letter acknowledging your complaint within 7 working days. Our firm's complaints handling procedure is also set out in our firm's terms and conditions of business for clients. We shall do our best to resolve your concerns by providing you with a final response within 14 working days of receipt of your formal complaint. Should we have to change any of the timescales above, we will let you know why.
If, for any reason, you are still not satisfied with our response to your complaint, you may contact the Legal Ombudsman to look at your complaint independently. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, any referral to the Legal Ombudsman must be made within six months of receiving our final response to your complaint and no more than six years from the date of act or omission, or no more than three years from when you should reasonably have known there was a cause for complaint. The Legal Ombudsman can be contacted by writing to Legal Ombudsman, PO Box 6806, Wolverhampton, WV1 9WJ or by calling its helpline on 0300 555 0333 or by Email: email@example.com. Further details are available by visiting www.legalombudsman.org.uk. The Solicitors Regulation Authority can help if you are concerned about dishonest conduct or having been treated unfairly becaause of your age or your disability.
Third Party Links
The Website may provide links to websites and resources operated by third parties. Such third party links and resources are provided in good faith and solely for information only. James Chan & Co does not control these websites and accepts no responsibility whatsoever for the activities or operations of these websites or the accuracy, copyright, compliance, legality or decency of any content or services available on these websites and you release James Chan & Co from all liability in respect of the same.
You should read the terms and conditions of use of any third party site before using that site or proceeding with any online or offline transaction with the third party. Your correspondence or business dealings with, or participation in the promotions of, third parties found on or through the Website, including payment and delivery of services, and any other terms, conditions, warranties or representations associated with such dealings (including any implied term of merchantability, satisfactory quality, fitness for a particular purpose and any term as to the provision of services to a standard of reasonable care and skill or as to non-infringement of any intellectual property right) are solely between you and such third parties.
The inclusion of a link to a third party's site does not imply endorsement by James Chan & Co of that third party, its site, or any goods, services or content featured on or available from that site.
Law, Jurisdiction and Validity
The law applicable to the use of the material and information on our Website and to disputes or claims (contractual and non-contractual) arising out of such material and information is English law. The validity and construction of these Terms shall be governed by English law and subject to the exclusive jurisdiction of the English Court.